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Q) Can I use other name servers besides those provided?
A) Yes, you can use any name servers that you like, as long as the are already known to the registry.
Q) When I try to change my name servers, there is an error, why is this?
A) The name of the name servers might not be registered at the registry.
Q) What does it mean when I look for a name and it is available but the software says that I can't purchase it because there is a duplicate
entry?
A) It means that the name is in someone's account but has not been actually purchased yet.
Q) Is my billing contact information going to be shown in the
whois?
A) Yes. We are required to supply this information to the general public.
Q) I registered and purchased a name, then noticed that I misspelled it. Can I delete it and get my money back?
A) Sorry, no, all sales are final.
Q) What are the terms for the parts of a domain name?
A) The "www" part of the address is an example of a third level domain. The
"yourname" part is an example of a second level domain (SLD) and the ".com" is an example of a top level domain
(TLD).
Q) How do I fill in a top level name?
The TLD is the top level domain. For example, in "www.myname.com", "com" is the
TLD. If you are
creating a new name, fill-in the field provided under "TLD" with the TLD part of your name. Do not include the
".". The name can have any character ("a" to "z"), any number ("0" to "9
"), the minus ("-") sign, and the underscore ("_") in the name. Spaces are not allowed.
Q) How do I fill in a second level name?
A) The SLD is the second level domain. For example, in "www.myname.com", "myname" is the
SLD. If you are
creating a new name, fill-in the field provided under "SLD" with only the SLD part of your name. Do not include
the ".". The name can have any character ("a" to "z"), any number ("0" to "9
"), the minus ("-") sign, and the underscore ("_") in the name. Spaces are not allowed.
Q) What is the meaning of the term "URL FRAME"?
A) With URL FRAME, when someone types in your domain name, for example,
www.yourname.com, and they get to your website they only see your domain name in the browser address bar, for example,
www.yourname.com
Q) I registered a domain name with you. How do I connect this name to my existing website?
A) From the "Third Level Domain Information" section, fill in the host names and record types to fit your needs When finished, click on the "Modify" button located at the bottom of the page.
Q) Why won't my url forward when I put it into the third level domain information?
A) You must be sure to click on "Modify" when you are done to save the changes, it can currently take up to 2 hours for changes to take effect. We are working on making these changes immediately
Q) When I register my new domain name, how long will it take to go "live" on the internet?
A) 12 to 24 hours. The registry only updates the zone files from their database once every 12 hours. |
